Refund Policy

Refund Policy – Zille Mart Last Updated: September 27, 2026 At Zille Mart, customer satisfaction is important to us. We aim to provide quality digital products, clear product information, and reliable customer support. This Refund Policy explains the conditions under which customers may request a refund for purchases made through our website. By placing an order, you acknowledge and agree to the terms outlined in this policy. 1. Digital Products Policy Zille Mart primarily offers digital products, including WHMCS modules, PHP scripts, website templates, investment website scripts, payment gateway solutions, and other downloadable software. Because digital products may be delivered electronically and accessed immediately, all purchases are generally considered final once the product has been successfully delivered or downloaded. However, refund requests may be considered in eligible circumstances described below. 2. Eligible Refund Requests You may request a refund if one of the following situations applies: - Duplicate Payment: You accidentally paid twice for the same order. - Failed Delivery: Your payment was confirmed, but the purchased product was not delivered and we are unable to resolve the delivery issue. - Product Not as Described: The delivered product materially differs from its published description. - Technical Issues: The product has a verified technical issue that prevents its advertised functionality, and our support team is unable to resolve the issue within a reasonable period. - Unauthorized Transaction: You believe a transaction was made without your authorization. Such cases may require additional verification. All refund requests are reviewed individually. 3. Non-Refundable Situations Refunds may not be available in the following circumstances: - You changed your mind after purchasing a digital product. - You purchased the wrong product or selected an incompatible version. - You do not have the technical knowledge required to install or use the product. - The product was successfully delivered and matches its published description. - You experienced an issue caused by unauthorized modifications, unsupported software, or third-party services. - You failed to review the product description, system requirements, or compatibility information before purchasing. - You violated the product's applicable license or usage terms. These conditions do not exclude any refund rights that may apply under mandatory consumer protection laws. 4. How to Request a Refund To request a refund, contact our support team through WhatsApp. Please provide the following information: - Your Order ID. - Your registered email address. - The name of the purchased product. - Your payment transaction ID, if applicable. - A clear explanation of the refund request. - Relevant screenshots or supporting evidence, if available. WhatsApp Support: 03709472943 Direct WhatsApp Chat: https://wa.me/923709472943 Please submit your request as soon as possible after identifying the issue. 5. Refund Review Process Once we receive your request, our support team will: 1. Review your order and payment details. 2. Verify the reported issue. 3. Request additional information if necessary. 4. Determine whether the request qualifies under this policy. 5. Inform you of the decision and any applicable next steps. We may request reasonable cooperation to investigate technical issues or verify payment details. 6. Refund Processing Time If a refund is approved, we will explain the available refund method and expected processing time. The time required for the refund to appear in your account may depend on the payment provider or bank. Any applicable processing time or fees will be communicated where relevant. 7. Refund Method Approved refunds will generally be issued through the original payment method where possible. If the original payment method cannot be used, we may arrange an alternative refund method with the customer's agreement, subject to applicable requirements. For payments made through Easypaisa, JazzCash, PayFast, or bank transfers, additional verification may be required. 8. Order Cancellation If you wish to cancel an order, please contact our support team as soon as possible. Orders that have not yet been processed or delivered may be eligible for cancellation. Once a digital product has been delivered or accessed, cancellation and refund eligibility will be reviewed according to this policy. 9. Chargebacks and Payment Disputes If you experience a payment issue, we encourage you to contact our support team before initiating a payment dispute. We will review legitimate payment concerns and attempt to resolve them fairly. Nothing in this section limits your rights to contact your payment provider or exercise any rights available under applicable law. 10. Policy Updates Zille Mart reserves the right to update or modify this Refund Policy when necessary. Any changes will be published on this page with an updated revision date. The policy applicable to your purchase will be determined in accordance with applicable law. 11. Contact Us If you have questions about this Refund Policy or need assistance with a refund request, please contact us. Store Name: Zille Mart WhatsApp: 03709472943 Direct Chat: https://wa.me/923709472943 Our support team will review your concern and guide you through the applicable process. Zille Mart – Committed to Transparent Service and Customer Support.